Lithuanian Support Triage + Draft Replies
Triage Lithuanian tickets and draft replies your agents actually send - LT quality that generic tools can't match, grounded in your policies.
HELPDESK - LT QUEUE · LIVE TRIAGE
Incoming tickets
#LT-8841 · prieš 2 min
"Sveiki, kur mano užsakymas #7712? Turėjo atvykti vakar…"
#LT-8842 · prieš 1 min
"Reikalauju kompensacijos, nes dėl jūsų kaltės praradau klientą…"
Draft reply - #LT-8841 · grounded
"Sveiki! Jūsų užsakymas #7712 išsiųstas liepos 12 d. ir šiuo metu yra pristatymo centre Kaune ⌕ Omniva API. Numatomas pristatymas - rytoj iki 17 val. Jei siunta neatvyks, grąžinsime siuntimo mokestį §4 Pristatymo taisyklės."
How it works
Connect the helpdesk
Zendesk, Freshdesk, Intercom - read-only to start. Intent taxonomy designed on your actual ticket history, in Lithuanian.
Triage with confidence
Every ticket classified and routed; uncertain intents go to a human, not a guess. Priority and SLA rules applied automatically.
Draft replies that cite sources
RAG over your policies and order data - every claim in the draft links to where it came from. Ungrounded drafts are blocked, not sent.
Agents approve, the model learns
Accept-or-edit per draft; edits feed back. Coverage grows as your taxonomy does - and we report the covered % monthly.
Methodology reference
The published method this build is based on, and what it did in production.
Intercom built Fin, which drafts grounded replies from your own help content and escalates to a human when unsure.
RAG-grounded reply drafting · as reported by Intercom ↗
Referenced for methodology only. AimRank is not affiliated with, endorsed by, or a customer of these companies; each links to its own public source. Sources last checked September 2026.
The Four Guarantees™ - this build
The scaffold wires all four in. The PoC proves them on your data, as of that day. Only Implementation keeps them true over time: watched, drift-checked, with recourse.
Measured value
~30% handle-time cut at reference volume; intent-F1 + groundedness + human-rating eval gate before ship.
Defensible
Routing reason + citations behind every draft; PII redaction; GDPR audit log; Art. 50 AI-assistance disclosure built in.
Self-improving
Confidence gates uncertain drafts to humans; new-intent and topic drift monitored; draft-acceptance rate feeds the loop.
Yours & everywhere
Your helpdesk, your cloud, full source. MCP endpoint for support agents and copilots.
The number, sized honestly
Reference buyer: Lithuanian e-commerce, SaaS or utility - ~5,000 tickets/month in Lithuanian, ~3 agents, ~15 min handle time, ~4h first-response SLA.
Three ways to own it
| Tier | What you get | Price | |
|---|---|---|---|
| Scaffolding ★ | The full repo - LT intent + groundedness eval harness, RAG pipeline, audit log, MCP server. Reference run on public support data. | €1,990 | |
| PoC ★★RECOMMENDED | Trained on your LT tickets: intent taxonomy from your real queue, drafts grounded to your knowledge base - intent accuracy and groundedness measured. Code + quality report yours. No guarantee at PoC. | from€6,000 | |
| Implementation ★★★ | Production: agent-assist in your helpdesk, approve-gates live, coverage + drift monitoring, retraining loop, monthly covered-% report - the agreed number (conservative) attaches here. | from €18,000+ from €900/month assurance |
★ = engagement depth. PoC is the recommended path: quality proven on your data before production money. The PoC carries no performance guarantee by design; the agreed number (conservative) attaches at Implementation, informed by the PoC report.
What we don't promise
Ready to see your own number?
Request the build: within 48h you get a personal reply with the value sized to your volume.
No commitment · reply within 48h · your data stays in the EU