---
title: "Lithuanian Support Triage + Draft Replies | AimRank"
url: https://www.aimrank.io/products/support-triage-lt/
description: "Triage Lithuanian tickets and draft replies your agents actually send - LT quality that generic tools can't match, grounded in your policies. AI prototype from €1,990."
language: en
updated: 2026-10-09
---

[Products · #04 · Documents & Language](https://www.aimrank.io/products/)

TIER S BLUEPRINT

# Lithuanian Support Triage + Draft Replies

Triage Lithuanian tickets and draft replies your agents actually send - LT quality that generic tools can't match, grounded in your policies.

scaffold from **€1,990**

## How it works

01

### Connect the helpdesk

Zendesk, Freshdesk, Intercom - read-only to start. Intent taxonomy designed on your actual ticket history, in Lithuanian.

02

### Triage with confidence

Every ticket classified and routed; uncertain intents go to a human, not a guess. Priority and SLA rules applied automatically.

03

### Draft replies that cite sources

RAG over your policies and order data - every claim in the draft links to where it came from. Ungrounded drafts are blocked, not sent.

04

### Agents approve, the model learns

Accept-or-edit per draft; edits feed back. Coverage grows as your taxonomy does - and we report the covered % monthly.

## Methodology reference

The published method this build is based on, and what it did in production.

**Intercom** built Fin, which drafts grounded replies from your own help content and escalates to a human when unsure.

RAG-grounded reply drafting · as reported by [Intercom ↗](https://www.intercom.com/blog/fin-over-email-how-we-built/)

Referenced for methodology only. AimRank is not affiliated with, endorsed by, or a customer of these companies; each links to its own public source. Sources last checked September 2026.

## The Four Guarantees™ - this build

The scaffold wires all four in. The PoC proves them on your data, as of that day. Only Implementation keeps them true over time: watched, drift-checked, with recourse.

### Measured value

\~30% handle-time cut at reference volume; intent-F1 + groundedness + human-rating eval gate before ship.

### Defensible

Routing reason + citations behind every draft; PII redaction; GDPR audit log; Art. 50 AI-assistance disclosure built in.

### Self-improving

Confidence gates uncertain drafts to humans; new-intent and topic drift monitored; draft-acceptance rate feeds the loop.

### Yours & everywhere

Your helpdesk, your cloud, full source. MCP endpoint for support agents and copilots.

## The number, sized honestly

Reference buyer: Lithuanian e-commerce, SaaS or utility - \~5,000 tickets/month in Lithuanian, \~3 agents, \~15 min handle time, \~4h first-response SLA.

**\~30%** handle-time cut ≈ 2 FTE - the agreed number (conservative)

**€60-80k** per year in direct labour at this volume

**<1h** first response on covered intents (from \~4h)

**\~1 mo** payback at the PoC price, reference volume

## Three ways to own it

| Tier | What you get | Price | |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------- | |
| **Scaffolding** ★ | The full repo - LT intent + groundedness eval harness, RAG pipeline, audit log, MCP server. Reference run on public support data. | **€1,990** | |
| **PoC** ★★RECOMMENDED | Trained on your LT tickets: intent taxonomy from your real queue, drafts grounded to your knowledge base - intent accuracy and groundedness measured. Code + quality report yours. No guarantee at PoC. | from**€6,000** | |
| **Implementation** ★★★ | Production: agent-assist in your helpdesk, approve-gates live, coverage + drift monitoring, retraining loop, monthly covered-% report - the agreed number (conservative) attaches here. | from **€18,000**\+ from €900/month assurance | |

★ = engagement depth. **PoC is the recommended path**: quality proven on your data before production money. The PoC carries no performance guarantee by design; the agreed number (conservative) attaches at Implementation, informed by the PoC report.

## What we don't promise

**Out-of-policy questions stay with humans - by design.** Refund exceptions, legal threats, custom cases: the model detects them and routes them instead of improvising. We report the % of tickets covered every month, so you grow the taxonomy deliberately - coverage is earned, not assumed. And a draft with no grounded source never reaches a customer.

## Ready to see your own number?

Request the build: within 48h you get a personal reply with the value sized to your volume.

No commitment · reply within 48h · your data stays in the EU