Products · #11 · Operations & Forecasting
TIER A BLUEPRINT

No-Show Prediction + Safe Overbooking

Predict no-shows and overbook safely - recover lost slots without double-booking real patients.

from €1,290

TOMORROW · CHAIR 2 - RISK SCAN + OVERBOOK

Appointments · Wed
9:00A. Kazlauskienė5%
10:00J. Butkus9%
11:00M. Petrauskas61%
11:00+ OVERBOOK · T. Rimkus (waitlist)
12:00R. Žukauskas28%
13:00E. Vaitkutė7%

expected empty chairs: 1.1 → overbooked 1 · your cap: max 2/day · double-booking risk held under 3%

11:00 · M. Petrauskas · hygiene visit

61%

no-show probability · calibrated - 6 in 10 like this one don't come. Booking metadata only, never medical records.

Why - top 3 drivers
Booked 6 weeks ago (long lead = risk)
2 no-shows in the last 12 months
SMS reminder not confirmed
→ SLOT OVERBOOKED from waitlist · extra reminder queued
🟡 patient messaging is clinic-approved - templates & frequency yours
calibration Brier 0.11 · 2-week shadow run: 0 double-bookings · logged ⛓

How it works

01

Connect the scheduling system

Mediq, Clinica or custom - read-only. The model sees booking metadata only: lead time, history, reminders. Never diagnoses, never treatment data.

02

Calibrated risk per appointment

Overbooking math is only safe with true probabilities - calibration isn't a feature here, it IS the product. Validated on your history before go-live.

03

Overbook under YOUR cap

Expected-cost optimisation weighs an empty chair against a double-booked one. The daily cap is your risk decision, not the model's - it never gets exceeded.

04

Reminders, clinic-approved

High-risk appointments can trigger an extra reminder - with templates and frequency your clinic signs off. Seasonal drift watched (holidays shift behaviour).

The Four Guarantees™ - this build

Measured value

~30% of lost no-show revenue recovered. Brier/ECE eval gate - the overbooking math demands true probabilities.

Defensible

Per-appointment risk reasons; no protected-class or clinical features; GDPR-grade (health-adjacent) audit log of every decision.

Self-correcting

Calibration tracked continuously; seasonal + behavioural drift alerts; corrections feed the model monthly.

Yours & everywhere

Scheduling-system write-back with the cap enforced; your cloud, full source. MCP tools for clinic-ops agents (🟡 messaging gated).

The number, sized honestly

Reference buyer: Lithuanian / Baltic private clinic group, ~500 appointments/week, ~12% no-show rate, ~€60 revenue per visit.

€186k per year lost to no-shows at this volume - the problem, measured
~30% of it recovered ≈ €55k/yr - the agreed number (conservative)
~1 mo payback at the PoC tier - fastest in the catalog
0 double-bookings tolerated - the cap makes overbooking safe

Three ways to own it

Tier What you get Price
Scaffolding The full repo - calibrated model + overbooking policy + reason layer, audit log, MCP server. Reference run on public clinic data. €1,290
PoC ★★RECOMMENDED Trained on your appointment history - risk calibration and overbooking simulated in a shadow run on your real schedule. Code + quality report yours. No guarantee until the shadow run passes. from €3,900
Implementation ★★★ Production: live in your scheduling flow, caps enforced, calibration monitoring, seasonal retraining, monthly recovered-slots report - the agreed number (conservative) attaches here. from €12,000

★ = engagement depth. PoC is the recommended path: quality proven on your data before production money. The PoC carries no performance guarantee by design; the agreed number (conservative) attaches at Implementation, informed by the PoC report.

What we don't promise

Calibration is only as good as your history. Clinics with fewer than ~500 recorded appointments need 3-6 months of data collection before the model is properly tuned - we say that up front, and the overbooking cap stays conservative until the numbers earn trust. And the model never touches clinical data: booking behaviour only, by design.

Ready to see your own number?

Request the build: within 48h you get a personal reply with the value sized to your volume.

No commitment · reply within 48h · your data stays in the EU